EXCHANGE/RETURN POLICY

                                                                            REFUND & EXCHANGES POLICIES 
 
Returns & Exchanges (subject to availability) will be given up to 7 days from when the product was received and in perfect selling condition and unworn. Please contact helpdesk.enite@gmail.com if you wish to return or exchange a product. 
 
All items are inspected thoroughly before a return/exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please let us know via email within 7 days of receipt as we cannot assist you after that time frame. For assistance please contact us at:- helpdesk.enite@gmail.com

If your item is faulty or incorrect, you will have to let us know within 7 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at :- helpdesk.enite@gmail.com .

 

                        REFUND 

> STORE CREDIT POLICY

  1. Enite does not provide refunds in the form of cash, bank transfers, or original mode of payment. Instead, for all approved and successfully processed exchange requests, the Company issues a non-cash refund in the form of a store credit, subject to the conditions and limitations outlined herein.
  2. Issuance of Credit Note: Upon successful inspection and approval of the returned product in accordance with (Exchange Process), Enite shall issue a store credit to the Customer. The store credit shall represent the equivalent monetary value of the exchanged product, excluding any shipping charges, and shall be communicated to the Customer via email to the registered email address.
  3. The store credit issued by Enite shall be subject to the following conditions:
    1. It shall be linked to the original order ID and the Customer’s registered account;
    2. It shall be issued only after the returned product has successfully passed the internal quality inspection;
    3. It shall be valid for a single use only and cannot be split, combined, or used in conjunction with any other promotional codes or offers; and
    4. It shall be applicable exclusively on future purchases made through the official Enite website.
  4. Enite shall endeavor to issue the store credit within a maximum period of two (2) business days from the date of completion of inspection and approval of the returned product.
  5. Validity and Conditions of Use: The store credit shall remain valid for a period of ninety (90) calendar days from the date of issuance. The Customer must utilize the entire value of the store credit within this validity period, failing which the store credit shall automatically expire and shall not be renewed, reissued, or extended under any circumstances.
  6. The following conditions shall apply to the use of the promo code:
    1. The store credit must be applied at checkout at the time of placing a new order;
    2. No balance or residual value shall be carried forward if the order value is less than the store credit value;
    3. If the order value exceeds the store credit value, the Customer shall be required to pay the balance amount using the available payment methods; and
    4. The store credit cannot be redeemed for cash, transferred to another individual, or applied retrospectively to any prior purchase.
  7. The Company shall not be held liable for any expired, lost, deleted, or unused store credit. Customers are responsible for maintaining access to their registered email and ensuring timely use of the issued credit.
  8. In the event of any grievance or technical error where a store credit has not been issued after an approved exchange, the customer may raise the concern through through our support email at:-helpdesk.enite@gmail.com. Enite shall investigate and resolve the issue promptly.